Your Online Appearance Matters to Moms
by Kevin Burke
Your
web site can hurt your brand image in a Mom's eyes. This was one significant
finding from our recent study on how Moms shopped during the holiday season.
We found that 62% of Moms 'think less of companies' with unappealing websites
that do not speak to their interests.
Two
hundred and fourteen Moms told us what they looked for, where they went, and
what entertainment products they bought for their children during the 2004
holiday season. The results of the study showed us more of why the Internet
plays a big role in how Moms shop.
HOW
MANY MOMS PURCHASED ONLINE? 50% of Moms surveyed indicated that they made
an online purchase of an entertainment product for their children this past
holiday season. Interestingly, 21% said that they "Most Often" bought these
items online.
WHY
DO MOMS SHOP ONLINE? Not surprisingly, Moms shop on the "net" because of
'Convenience', 'Price', and 'Product Selection/Availability' (59%, 50%, 45%
of respondents respectively). And how do they find what they need? Search
engines continue to direct "net" traffic with 46% saying that is how they
found the web site.
WHY
DIDN'T THEY BUY ONLINE?
Did Not want to Pay for Shipping
60%
Wanted to see the Product before Purchasing
44% Local
Store was more Convenient
42%
WILL
MOM RETURN TO SHOP? 50% of Moms say it is extremely likely they will
go back to the web sites they visited for the holidays within the next
twelve months to shop again. If a site has "Free Shipping" 98% of Moms
say they would visit more often. A tactic that will encourage Moms to
return is email. Nearly half (48%) of Moms sign up to receive future
email messages from sites where they shopped for their children.
WHAT
MAKES FOR THE IDEAL ONLINE SHOPPING EXPERIENCE? When asked, 62% of
Moms stated that if a website is unappealing and does not speak to her
interests as a consumer, they think less of that brand/company. Similarly,
Moms defined the top three elements that would improve online retailers as
'Special Offers' (81%), giving 'Better information on Products' (79%),
and offering 'Free Shipping' (also 79%).
Our
survey goes deeper into the details for types of purchases, related
expenditures, gift cards, and offline behavior as well. We will continue
with research projects like this; we share it with our clients and use
it to build better programs. Everyone wins.
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